At MSI, we are committed to ensuring your sales success. That’s why providing you with top-notch sale support is one of our highest priorities.

Call any member of our experienced team and you will see why our commitment to quality, service and client satisfaction is unmatched in the industry:

Phone Numbers

Sales Department: 1.800.757.5959
Customer Service: 1.800.288.8472 Option 2 then 2
MIS Department: 1.800.288.8472 . Ext 5932
Technical Support: 1.800.890.1510 Option 2 then 1
Statement Questions: 1.800.288.8472 Option 2 then 2

Email Addresses 

 

   Operations Manager

Nick Eck (908-516-5933)
nicholaseck@msihq.com
 
General MSI Departments Cordination
   ISO Operations
Michelle Massey (908-516-5937)
michellemassey@msihq.com
 
Application tracking and status
Rosanna (908-516-5953)
rosanna@merchantservices.com

*Se Habla Espanol
Application tracking and status
Nicole (908-516-5934)
nicole@msihq.com

 
Application tracking and status
   Information Systems Department
Dave (908-516-5932)
dave@msihq.com
To request status report via email or fax
   Shipping

Dave (908-516-5919)
shipping@msihq.com

Terminal Shipping and Supply orders

Chad (908-516-5949)
supplies@merchantservices.com

Inquire and Order Supplies, Imprinters, and Imprinter Plates.
   Risk Department

Georgia (908-516-5936)
georgia@msihq.com

All fraudulent or unusual merchant activity, Please Report

Gabby (908-516-5939)
gaby@msihq.com

   Jr. Risk Analyst

Michele (908-516-5939)
michele@msihq.com

Risk Analyst Assistant
   Equipment and Technical Support
Yolanda (908-516-59-10)
yolanda@msihq.com
Terminal Programming and Deployment
Rich W (908-516-59-15)
richw@msihq.com
Terminal Programming and Deployment
Pinkey (908-516-5916)
psharma@msihq.com
Terminal Programming and Deployment
Isabelle (908-516-5930)
isabel@msihq.com
Terminal Programming and Deployment
Gregory Jackson (908-516-5943)
gregoryjackson@msihq.com
Terminal Programming and Deployment
Sam (908-516-5921)
semihdemir@msihq.com
Terminal Programming and Deployment
 
   Customer Support
Jeff (908-516-5940)
jeffbates@msihq.com
Merchant Statement Inquiries, Bank Account Changes, AMEX, and Discover
Renee (908-516-5926)
renee@msihq.com
Merchant Inquiries, Deposit Reconciliations
Cathy (908-516-5928)
cathy@msihq.com
Merchant Inquires, Cross Functional Tasks
Gus (908-516-5942)
gustavoperez@msihq.com
Merchant Inquires, Cross Functional Tasks
Heather (908-516-5927)
heatherliptak@msihq.com
Merchant Inquires, Cross Functional Tasks